Banks must adapt to the ‘New Normal’

  The global specialists in cash-management solutions, Talaris, has published the newest edition of its international magazine, Interact, which gives insight and analysis of innovation in the global cash management industry. The business environment remains challenging in many of the world’s economies, and this issue focuses on how the banking sector is responding by driving efficiency, productivity and adapting to ever-changing customer needs. Industry experts outline the trends and developments affecting the way banks are adapting to the ‘new normal’, and explain the need for banks to differentiate themselves and embrace the digital landscape. The theme of how banks can embrace technology to drive efficiency and improve the customer experience is one which is explored throughout the magazine, including: A headline feature from global consulting experts, Accenture, ‘New Customer. New Bank. New Branch’. This highlights the influence new technologies are having on the bank-branch-customer relationship and the importance of understanding what challenges and opportunities exist. From the USA, our Guest Publication slot is filled by Suzanne Cluckey, editor at ATM Marketplace. With increasing deployment of ATMs worldwide, ‘A time of opportunity for the ATM industry’ looks in detail at the challenges facing the ATM industry and how it is rising to meet them. Integrating fast and easy self-service technologies enhances customer engagement and quality of service. Case studies ‘Banque Catonale de Fribourg’ and ‘Post Finance’ explain how Talaris Cash Star™ solutions are allowing them to focus on their customers’ needs and deliver new levels of engagement, as well as improving security, staff productivity and ultimately profitability. In ‘Tellers, technology and time’ the leading UK training company, Training Synergy, explains how teller automation and self-service technologies are being used by banks to free up staff time, so more resource can be dedicated to building lasting customer relationships. Japan is put in the spotlight in ‘Japan helps shape the world’. It is a country renowned for its world-leading innovation in technology, and yet cash still remains king there. The article looks at how, in this digital age, cash remains as frequently used and as highly regarded as the latest digital developments. Mike Bielamowicz, Executive Vice President, Director - Global Solutions for Talaris comments, “The economic environment remains challenging, and at Talaris we are committed to delivering innovative solutions to our customers which meet their specific individual needs. Testament to this, earlier this year we launched the latest generation of our flagship teller automation solution – the Vertera 6G™, which represents a significant evolution in cash recycling technology. We are also proud to now be part of the world leading Japanese technology organisation, GLORY, a pioneer in the development of money handling solutions. As our customers’ needs continue to evolve, we look forward to our future as part of the GLORY Group, collaborating on new products and sharing the benefits of this additional expertise with our business partners worldwide.”   About Talaris Talaris, headquartered in the UK, is a global specialist operating predominantly in the field of cash management and business optimisation. Through the delivery of innovative, customised solutions and expert knowledge across the entire cash cycle, Talaris enables businesses to solve the challenges associated with the management of cash, directly reducing costs, enhancing operational efficiency and ultimately increasing profitability.  Worldwide Talaris employs over 1,900 personnel with a distribution network reaching over 100 countries, enabling local and regional solution delivery as required. Through our commitment to innovation and service delivery excellence the business holds strong positions in markets across the globe. Talaris was acquired in 2012 by GLORY LTD, a pioneer in the development and manufacture of money handling machines and systems, headquartered in Himeji, Japan. Talaris was formerly a De La Rue Company and commenced independent operations in 2008 as a result of a management led buyout supported by The Carlyle Group, one of the world’s largest private equity firms. For further information please visit www.talaris.com.    About GLORY LTD.  GLORY LTD., headquartered in Himeji, Japan, is a pioneer in the development and manufacture of money handling machines and systems. GLORY provides a variety of products such as money handling machines, cash management systems, vending machines, automatic service equipment, and cash management solutions that are built on its leading-edge recognition/identification and mechatronics technology. Committed to meet society's wide-ranging needs, GLORY serves the financial, retail, vending machine, amusement and gaming industries in over 100 countries around the world. GLORY employs approximately 9,000 people worldwide. For more information about GLORY, please visit GLORY's global website at http://www.glory-global.com